Five Reasons to Switch IT Support Providers

If you’re frustrated with your IT company, it’s time to switch.

Switching IT providers is usually a decision that is born from necessity rather than choice. Often, an organization stays with their MSP (managed service provider) because it’s who they first partnered with, many years ago. But over time, the relationship changes, and business owners may not realize it until it’s too late. From communication issues to the price of monthly services, we’ve heard our share of reasons that Kentucky companies want to switch to 46Solutions. Here’s our top 5 list.

“I’m not seeing business results.”

Return on investment is everything. An IT support provider should not only provide a detailed IT strategy for the long and short term but also give you a set of metrics by which you can measure results, in terms of cost savings, budget, planning, and performance. 46Solutions conducts quarterly business reviews with our clients to be sure we are on track to meet goals.

“I haven’t heard from them in weeks.”

Not only should there be a reasonable support ticket response time, but your MSP should also communicate with you frequently. If you have been left feeling like nothing but a recurring payment for your MSP, give us a call.

“They say they don’t cover that.”

Contractual details. A good IT support provider does what is right for the customer. 46Solutions provides a per-user pricing model that gives your business all the monitoring and maintenance services with zero hidden costs.

“They’re always pushing for new hardware.”

Strategic guidance should not be a sales call. 46Solutions approaches a new partnership holistically, creating a business and technology plan to avoid unnecessary costs for hardware replacements and encourage better budgeting.

“I don’t know what I’m paying for.”

Hidden costs and unforeseen line items on your invoice can add up. An MSP should be saving you money, not draining your budget. 46Solutions will audit your current MSP invoice and break it down so you can see how much you’ll save when you switch your IT support to us.

It is important to note that when considering switching IT support providers, the cost isn’t everything. While one option may be more of an investment than another, it does not mean that the less expensive option is better. 46Solutions’ stack of cybersecurity features is not an optional add-on – every customer receives premium cyber protection with help-desk support.

Ready to switch?

The first step when switching IT companies is finding a new IT partner who will accommodate you and help during the transition process.

46Solutions is here to help.  We have more than 250 combined years of IT experience providing managed services for our partners. 46Solutions has been the IT department for the Davis H Elliot company for 75 years, and in 2019, we formed an LLC to begin helping other local businesses with their IT support.  Our subject matter experts do not cut corners to protect your network. Contact us for a free, customized network and cybersecurity consultation.

Eric Delvalle

Eric Del Valle is the business development manager for 46Solutions. He studied computer information systems (CIS) at the University of Louisville and brings a decade of technology sales experience to the company. He enjoys Florida football, craft beer, and spending time with his wife and two children.