Why Your Business (Big or Small) Needs IT Support
Businesses, big or small, benefit from hiring a Managed IT Provider for IT support. An IT provider can fix day-to-day issues that arise and solve more significant architectural problems so your team can remain focused on work.
Whether you have a small business without an IT department or a large one with an overloaded IT team, a Managed IT Provider can handle support work, allowing your employees to focus on essential operational and profitable tasks while improving important IT processes.
The four main benefits of managed IT support include:
- Enhancing customer support and competitive advantage
- Taking a mental load off your team
- Taking care of IT maintenance
- Solving root issues and problems
We’ll break down how these benefits are helpful to companies of all sizes.
Note: Curious about the pricing? Read our “Cost of IT Support” blog.
Want to hire managed IT support professionals?
Contact 46Solutions! We offer powerful and affordable enterprise-level business IT solutions for small and medium-sized Kentucky businesses. With over 200 years of collective IT experience, our team of dedicated experts has a wide variety of skills, experience, and specializations. We can handle all of your managed IT support needs, regardless of your industry. Call us at (859) 788-4600, email us at info@46Solutions.com, or fill out our simple 5-question form to book a free consultation.Schedule free consultation
Enhance Customer Support & Competitive Advantage
The primary benefit of IT support is enhancing your company’s ability to provide excellent customer support and adding a competitive edge. Having IT support allows your company to protect against downtime when IT systems are unavailable to use and cyberattacks without paying for an in-house IT team.
Customers have higher expectations for their online experiences, requiring more robust IT support and infrastructure. These expectations include companies delivering excellent business continuity and customer service without interruption, better data protection, and meeting strict compliance standards.
Small and big organizations with managed IT support will be able to focus on business and customer service continuity and have the competitive advantage of meeting modern expectations for data and compliance management.
According to the U.S. Small Business Administration, 88% of small business owners felt that their businesses were vulnerable to cyberattacks but didn’t have the resources or knowledge for a contingency plan. It is a misconception that cyberattacks only target big companies—71% of cyberattacks occur at companies with fewer than 100 employees.
In 2021, 58% of America’s small businesses suffered a security or data breach, with over 40% of those affected spending $250-500k and 1-2 years on average to resolve the breach.
Take A Mental Load Off Your Team
Small and big businesses alike use multiple software platforms to handle their operations. By hiring IT support, you’ll be able to reap the benefits of experienced professionals knowledgeable about different platforms. Providers make it their mission to train on various available software platforms and have the know-how to troubleshoot them. Your team will no longer have to spend effort or time training others on using software platforms, interacting with platforms’ customer service, or troubleshooting bugs.
This is especially useful if your team has ever lost valuable working hours trying to troubleshoot a technical issue or waiting for customer service to get back to them on a topic.
For small and medium businesses, a managed IT provider can take over onboarding new employees by supplying and setting up the technical equipment they need. That way, your team can focus solely on training a new employee instead of having multiple people act as IT support. Transferring onboarding responsibilities from an existing IT team at a big business to an IT provider can give the in-house team time to focus on more significant tasks.
Take Care of IT Maintenance
Hardware and software maintenance is vital for keeping cybersecurity up-to-date in your organization. Maintenance is difficult for busy smaller organizations without IT support or big organizations with understaffed in-house IT teams. These routine tasks include:
- Updating software and patches
- Maintaining configuration standards
- Analyzing audit logs
Without proper and thorough IT maintenance, an organization’s risk of undergoing a cyberattack can increase. Let’s talk about one of the most common risks. Busy season happens, and you start ignoring any pop-up “Update software” notifications. We’ve all been there. However, these notifications are “software patches” that address known security product vulnerabilities for a product. Timely patches keep your business protected.
Learn more in our blog, “Behind the Hack: The Importance of Software Updates & Patches.”
An on-call IT provider can keep up with the maintenance needed to ensure no patches get missed, audit logs get created and analyzed, and minor issues get addressed before they snowball into major problems.
Solve Root Issues and Problems
Hiring a managed IT provider frees up your in-house team to focus on solving root problems and creating process efficiencies instead of only focusing on daily operational tasks. Small to medium-sized businesses would benefit from hiring a provider who acts as an IT director with the expertise to plan and execute root cause analysis. Your provider will be able to get into the nitty-gritty of what IT compliance standards and main cybersecurity problems affect your organization.
For example, human error accounts for 95% of cybersecurity breaches. Employees are often unaware of risks and will click on emails that look like they’re from a trusted source, use weak passwords easily guessed by hackers, or send information to the wrong people. While these mistakes don’t seem like they’d lead to a cyberattack, Verizon Enterprises Data Breach Investigations Report found that just sending sensitive information to the wrong person accounted for 55% of the financial sector’s internal errors in 2021. Meanwhile, basic human error accounted for 36% of total produced errors for the healthcare sector in 2021 and has done so for years.
The provider can create training for your team, set security configuration standards, research third-party vendors and software products, manage data and logins, update software, control user access, and secure devices. These capabilities address your company’s most significant vulnerabilities and reduce cybersecurity risks.
All in all, no matter the size of your company, IT support from a provider can help mitigate long-term risk and reduce operational workload so your team can focus on what they do best.
Want an Entire IT Team for the Price of One In-House Professional? Contact 46Solutions.
As a Top 3 IT firm in Lexington, 46Solutions can provide any sized Kentucky business with powerful and affordable enterprise-level managed IT support solutions. For the same price as one in-house IT professional, you can get an entire team of experts. Our dedicated team of experts is hand-selected to serve you based on their area of expertise and your IT needs. We provide on-call staff and after-hours support and maintenance.