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CASE STUDY
Shaker Village
Shaker Village of Pleasant Hill, nestled in the heart of Kentucky, stands as a testament to the rich heritage and timeless traditions of the Kentucky Shakers. With its sprawling 3,000-acre site and 34 original Shaker structures, the Village is not just a historic landmark but a living legacy of the past. As a nonprofit 501(c)(3) organization, Shaker Village relies on a blend of revenue streams, including visitor income and support from public sources, private donors, and endowment income.
“The 46 team really listened to our needs and assessed our situation accurately. The personalities of the team fit well with ours and they came to us with not only solutions for our present situation, but ideas and plans to take us into the future.”
– Bob Gigliotti
President and CEO, Shaker Village
The Challenge
Before partnering with 46Solutions, Shaker Village encountered several challenges with its IT infrastructure and support services. The previous service provider, undergoing management changes, struggled with understaffing, leading to delays in addressing IT issues. Moreover, the solutions provided were often temporary fixes rather than sustainable resolutions. Timeliness, communication, and attitude also emerged as pain points, affecting the overall efficiency and effectiveness of IT support.
The Solutions
Recognizing the need for a reliable IT partner, Shaker Village turned to 46Solutions. The decision was driven by 46Solutions’ attentive approach to understanding Shaker Village’s needs and providing tailored solutions. From the outset, 46Solutions demonstrated a commitment to addressing the root causes of IT challenges, rather than applying quick fixes. Their proactive communication, positive attitude, and prompt response times significantly improved the overall IT support experience for Shaker Village. “We interviewed several companies before choosing 46Solutions as our new IT service provider,” said Barry Stumbo, Chief Development Officer. “The 46 team really listened to our needs and assessed our situation accurately. The personalities of the team fit well with ours and they came to us with not only solutions for our present situation, but ideas and plans to take us into the future.”
The Results
The partnership with 46Solutions yielded tangible improvements across various aspects of Shaker Village’s IT infrastructure and support services:
- Enhanced Cybersecurity – 46Solutions bolstered Shaker Village’s cybersecurity posture through increased coverage and awareness, facilitating easier acquisition of cyber insurance coverage.
- Improved Efficiency – The implementation of a responsive call center empowered Shaker Village employees to report issues in real-time, leading to quicker resolutions and enhanced operational efficiency.
- Cost and Time Savings – By prioritizing stable, long-term solutions over temporary fixes, Shaker Village reduced expenditure and time spent on IT services.
Customer Service and Support
Shaker Village commended 46Solutions for their exceptional customer service, characterized by a positive, can-do attitude, professionalism, and expertise. The team’s flexibility and responsiveness, accommodating various support needs, further reinforced the trust and satisfaction levels among Shaker Village staff. “46Solutions appreciates the nature of our business and the importance of our needs,” Stumbo commented.
A standout moment highlighted 46Solutions’ dedication to client satisfaction. When faced with a critical issue involving a major switch, 46Solutions’ technician, Jeremy, displayed unwavering commitment by dedicating countless hours to resolve the issue promptly. “Until a new switch could be received, it was a tense situation and Jeremy handled it calmly, but seriously,” said Stumbo.
Future Collaboration
Looking ahead, Shaker Village envisions a continued partnership with 46Solutions to support its growth and success. With a comprehensive asset list and a roadmap for future upgrades, Shaker Village is equipped to make informed decisions regarding hardware replacement and infrastructure enhancements. The reliability and availability of 46Solutions’ support instill confidence among Shaker Village employees, ensuring seamless operations and sustained growth.
How can we partner with you?
Whether you need expert business or home services, our employee-owners are ready to partner with you on a solution. Send us a message, and we will respond as soon as we can! We look forward to becoming your business technology partner.