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CASE STUDY
Silent Guard Security
Silent Guard Security, a trusted, family-owned company based in Somerset with offices and a footprint in Lexington and central Kentucky, specializes in alarm systems and smart security solutions. Since 1994, they’ve built a reputation for protecting homes and businesses across the region. As their team and technology needs expanded, CEO Taylor Sears knew it was time to reimagine their IT strategy.
“In 2019, we had 17 employees. Today, we’ve grown to 43. As you can imagine, our IT needs changed drastically. We had to decide: hire someone in-house or find a partner we could trust.”
– Taylor Sears
Silent Guard Security
The Challenge
Silent Guard’s rapid growth left their internal IT systems struggling to keep up. Without a dedicated IT professional, day-to-day issues became distractions. The team lacked access to a 24/7 help desk, and as operations scaled across three locations – including a heating and air division – the need for modern infrastructure and reliable support became critical.
At the same time, their office technology wasn’t supporting how their teams wanted to work. Training sessions, video calls, and collaboration efforts were hampered by outdated conference room equipment that couldn’t meet the needs of a growing, hybrid team.
The Solution
Rather than hire a full-time IT professional and absorb the cost of salary, training, and infrastructure, Taylor partnered with 46Solutions. The decision proved to be a smart, cost-effective move. “It cost us about a third or less or what it would to hire someone internally. And now we’ve got a full team behind us,” Taylor shared. The 46Solutions team got to work modernizing Silent Guard’s systems and environment.
Highlights included:
- Ongoing managed IT services and 24/7 help desk support
- Cost-effective scaling of IT infrastructure to support growth
- A complete smart conference room upgrade which includes:
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- Ceiling-mounted projector and drop-down screen
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- Seamless Zoom integration
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- A professional audio/video setup for in-person and remote collaboration
“It cost us about a third or less or what it would to hire someone internally. And now we’ve got a full team behind us.”
The Results
Since partnering with 46Solutions, Silent Guard has experienced smoother day-to-day operations, faster support response times, and new tools that help their team collaborate more effectively.
Their smart conference room has become a hub for communication, learning, and connection. With a proactive IT partner managing the technical side of the business, the Silent Guard team can stay focused on protecting their customers.
The Partnerhsip
What started as a smart IT decision has grown into a trusted partnership – built on shared values, open communication, and mutual respect.
“It’s not transactional. We don’t just write a check and get a service,” Taylor emphasized. “We consider 46Solutions a partner and I believe they’ll be a huge part of our success over the next 5, 10, even 15 years.”
“We consider 46Solutions a partner and I believe they’ll be a huge part of our success over the next 5, 10, even 15 years.”
How can we partner with you?
Whether you need expert business or home services, our employee-owners are ready to partner with you on a solution. Send us a message, and we will respond as soon as we can! We look forward to becoming your business technology partner.